How can we help?
Most questions answered below. Still stuck? Drop us a line and a human responds within 24 hours.
Common questions
How do I connect my bank?▼
Open the app → Accounts → Add Bank. Pick your region, search your bank, follow the OAuth redirect to your bank’s login page. Takes 30 seconds.
My bank disconnected. What do I do?▼
Open Banking requires re-authentication every 90 days by law. You’ll get a push notification 5 days before expiry. Open the app, tap the disconnected bank, re-auth in one step.
How do I cancel my subscription?▼
Settings → Subscription → Cancel. You retain Premium until end of paid period. No fees, no questions.
Can I switch from monthly to annual?▼
Yes. Settings → Subscription → Switch to Annual. Pro-rated credit applied.
I found a bug. Where do I report it?▼
Email support@pocketspend.cloud or use the in-app Feedback button. We respond within 24 hours on business days.
Is there a desktop app?▼
Web app at app.pocketspend.cloud works on macOS, Windows and Linux browsers. Native Mac/Windows apps on the 2026 roadmap.